Refund & Return Policy

Refund & Return Policy

Last updated: June 2026

This policy applies to all purchases made on EsimDZ, operated by STUDYGATE S.R.L. (CUI: 52517078, J2025070256003, Romania) and SOUDAKI LARBI Auto-Entrepreneur (Carte N° 28767809, Algeria).

1. Digital Products

EsimDZ sells digital eSIM products. Refund eligibility is automatically determined based on real-time eSIM usage data from our network providers.

2. How to Request a Refund

Request a refund directly from the EsimDZ app or website:

  • Go to My eSIMs
  • Select the eSIM you wish to refund
  • Tap Request Refund
  • The system automatically checks eligibility based on usage
  • If eligible, the refund is instantly credited to your EsimDZ wallet

3. Eligibility Check

Our system automatically verifies whether the eSIM has been activated and whether any data has been consumed before approving any refund.

4. Eligible Refund Cases

  • eSIM was not activated or used
  • eSIM failed to activate through no fault of the user
  • Service unavailable in the destination country
  • Duplicate payment for the same order
  • Technical failure confirmed by our system

5. Non-Refundable Cases

  • eSIM has been activated and data consumed
  • Incompatible device
  • Wrong plan purchased by user
  • Request made after 30 days from purchase

6. Refund to Wallet

Approved refunds are credited instantly to your EsimDZ wallet and can be used for future purchases. Wallet balance cannot be withdrawn as cash.

7. Payment Refunds

In cases of duplicate charges or technical payment errors, refunds may be processed to your original payment method within 5-10 business days.

8. Algerian Customers (SATIM)

For payments made via CIB/Dahabia through SATIM, refunds to the original card are subject to SATIM processing times. Wallet refunds are processed immediately upon eligibility confirmation.

9. Contact

Email: contact@esimdz.com
Or open a support ticket directly from the app.

10. Consumer Rights

🇷🇴 Romanian / EU Customers:

🇩🇿 Algerian Customers:

  • Direction du Commerce (Ministry of Commerce): https://www.commerce.gov.dz
  • UFC Que Choisir Algérie (Consumer Association): For consumer disputes related to digital services in Algeria
  • You may also contact us directly at contact@esimdz.com for any dispute resolution before escalating to authorities